Refund Policy

Refund

Refund Eligibility

We offer refunds or replacements under the following conditions:

Wrong Order: If you received the wrong dish compared to what was ordered.
Missing Items: If part of your order is missing.
Unsatisfactory Quality: If a dish is undercooked, spoiled, or not up to our usual standards and not comply with NSW food safety guidelines.
Allergic Reactions: If an undeclared allergen is present despite a prior warning (though we cannot guarantee allergen-free food due to shared kitchen space).

Non-Refundable Situations

Refunds will not be issued for:

Change of mind after ordering or receiving food
Incorrect orders due to customer input errors (e.g., wrong address, wrong dish selected online)
Delays caused by third-party delivery platforms
Dissatisfaction due to personal taste preferences (e.g., "too spicy" when spice level was selected, salty and sweet favour etc.)
Partially or fully consumed meals (except in cases of confirmed issues)

How to Request a Refund

To process a refund or complaint, you must:

Contact us within 30 minutes of receiving your order or immediately after dine-in service
Provide your receipt or order confirmation number
Share a photo of the item in question (for takeaway or delivery issues)
Let us know if you'd prefer a refund or replacement

📞 Call: 0473 000 243
📧 Email: admin@khruathaisingleton.com.au

Resolution Time

Refunds will be processed within 5–7 business days to the original payment method.
If a replacement is preferred, it will be prepared as soon as possible for pickup or re-delivery.

Management Discretion

All refund requests are subject to review. Management reserves the right to deny refunds in cases of misuse, repeated complaints, or failure to follow the steps outlined above.

Delivery App Orders

If your order was placed through Uber Eats, Menulog, or another third-party platform, please contact them directly. Refunds are subject to their policies.