Privacy Policy

1. General Conduct

All patrons are expected to behave respectfully toward staff, other customers, and the premises.

Any disruptive, aggressive, or inappropriate behavior may result in removal from the premises.

We ask all guests to be respectful to staff and other customers.

2. Reservations & Walk-Ins

Reservations are  highly recommended, especially during peak hours and weekends.

Walk-ins are welcome but subject to table availability.

Reserved tables will be held for 15 minutes past the reservation time. Late arrivals may forfeit their booking or experience longer wait times.

3. Dining Time

Limit a 120 minutes dining limit applies during peak hours to ensure timely service for all guests.

For larger groups or special occasions, extended time may be arranged upon request.

4. Group Bookings & Events

Groups of 8 or more must book in advance.

A set menu may be required for groups of 10 or more.

A deposit may be required for private events or large parties (minimum $20 per person).

5. BYO & Alcohol

The Royal Thai Singleton is a fully licensed venue.

BYO (Bring Your Own) is NOT permitted, unless otherwise arranged for private events (corkage fee applies).

Responsible Service of Alcohol is strictly enforced. Staff may refuse service to intoxicated guests.

6. Alcohol Service Policy

In accordance with responsible service practices, alcohol can only be served with a food order.

Guests who wish to order alcoholic beverages must also order at least one food item (entrée, main, or side dish).

7. Takeaway & Delivery

Orders for takeaway can be placed in person or online, for over the phone orders is available but not recommended.

Please allow adequate time for preparation, especially during busy periods up to 1.5 hrs.

We are not liable for delivery delays caused by weather, traffic, or third-party couriers, but we will do our best to assist.

8. Dietary Needs & Allergies

We are happy to accommodate dietary preferences and allergies where possible.

However, we cannot guarantee the absence of allergens due to shared kitchen equipment.

9. Minimum Order Policy (Dine-In)

To ensure a comfortable and fair dining experience for all guests, we kindly ask that each person orders at least one item from the menu

this can be a drink, entrée, or main dish (Children under 12 years old are exempt from this policy)

10. Payment Policy

We accept cash, EFTPOS, Visa, and Mastercard, AMEX.

No personal checks accepted.

Split bills are available but may be limited during busy hours.

We clearly display payment options and applicable surcharges in-store and online.

11. Cancellations & No-Shows

Please give at least 24 hours' notice for cancellations.

Frequent no-shows may result in booking restrictions.

Please note that the deposit is refundable only if the cancellation is made more than 72 hours in advance.

12. Feedback & Complaints

We value feedback and aim to improve continually.

Any issues should be brought to the attention of management during your visit so we can resolve them promptly.

13. COVID-19 & Health Guidelines

We adhere to all NSW Health directives.

Patrons displaying flu-like symptoms may be asked to postpone their visit.

14. Medical Condition Notice

For your safety and well-being, we kindly ask that you inform our staff if you have any medical conditions such as severe allergies, asthma, or diabetes. This will help us provide appropriate assistance in case of an emergency.

15. Surcharge Policy

A 5% surcharge applies on Saturday, 10% surcharge applies on Sunday and 15% surcharge applies on public holidays.

This surcharge helps us fairly compensate our staff during these times.

All prices are inclusive of GST unless otherwise stated.